Frequently asked questions
More questions? Our customer support is available Monday to Friday.
Do you ship overseas?
No, we are only shipping in Canada.
Which Carrier are you using?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Where do you ship?
We ship Canada-wide. Orders are delivered via UPS and Canada Post to your door.
What is your return policy?
30-Day Money-Back Guarantee!
We’re committed to making sure you love your products — and we’re here to help if something doesn’t work out.
You may return any product within 30 days of delivery, as long as it's at least 90% full.
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🛍️ Opened Products
If the product has been opened but is 90% full or more, you are eligible for:
• Store credit or
• Product exchange
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📦 Unopened Products
If the product is unopened, you are eligible for:
• Refund to your original payment method or
• Product exchange
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❌ Not eligible for return:
• Products less than 90% full
• Items not purchased directly from our website
Can I return a product if it doesn’t work for me?
Absolutely! With our Satisfaction Guarantee, you can return opened or unopened products that are at least 90% full. Use the return link in your confirmation email to start the process.
I made an error on my order, can I cancel it?
Yes of course!
You can do so via our customer portal here.
Where can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number to follow your package.